Terms and conditions of use
Online sales shop
By placing an order on our website, you agree to purchase the products you have selected in accordance with the following General Conditions of Sale (hereinafter GTC).
Xalala offers its products for sale on its website within the limits of available stocks.
2. Order Confirmation
The orders you place on our website do not constitute a binding contract until you receive a written confirmation from Xalala. This confirmation can be issued in paper form or electronically.
Xalala reserves the right to refuse an order, especially in case of unpaid invoices or insolvency. The data recorded by Xalala constitutes proof of the order or transaction. The data recorded by the payment system is proof of financial transactions.
All prices are per item and in one of the 3 available currencies: Swiss Francs, Euros or Dollars, VAT included. Price changes and time-limited actions are possible and do not require prior notice.
4. Method of payment
Customers of Xalala Online Store can pay their bills by:
• credit cards (VISA, Mastercard)
• bank transfer (IBAN, pre-payment)
Methods of deliveries in Switzerland can be selected by clients. In Central Valais and Lausanne region, coffees might be delivered by bike, depending on conditions. When not possible, coffees will be delivered with Swiss Post.
Packages can also be retrieved from a number of partner businesses.
Deliveries outside Switzerland are made by other service providers.
The delivery costs are indicated when the payment is occuring
Xalala reserves the right to adjust its rates.
6. Delivery and Shipping Times
Our delivery conditions are valid for Switzerland.
We want to guarantee you the freshness of our grains at all times. This is why we ship your coffee beans ordered within one week from the date of order (conditions valid for Switzerland).
7. Delivery address and billing address
All orders confirmed by Xalala will be delivered to the address indicated on the order. The delivery address may differ from the billing address.
8. Verification of the goods and returns
In principle returns, refunds and exchanges are excluded.
However, in case the quantity and good condition of the goods on delivery are defective (damaged goods or quantities delivered not corresponding to the order), you must report it by filing a claim with the carrier and inform Xalala in the time limit of 7 days after delivery.
The prerequisite for a replacement or refund is that the product has not yet been opened and is in the same condition you received it. For this, please return the defective product by mentioning the problem beforehand in writing to Xalala sàrl, route de Bessoni 3, 1955 Saint-Pierre-de-Clages, Switzerland.
Xalala reserves the right to decide whether any replacement or refund may be offered.
Some products are excluded from the exchange. This includes roasted coffee, products with expiration dates, or other products such as gift cards.
9. Warranty conditions for coffee machines
Xalala warrants, for a period of one year from the date of purchase, the proper functioning of the object acquired and its absence of defects. Xalala may choose the performance of the warranty service between free repair, replacement with an equivalent product or refund of the price paid. All other claims are excluded.
The warranty does not include normal wear and tear, the consequences of improper treatment, damage by the purchaser or a third party, or defects due to external circumstances (for example, the effects of scale on the heating bodies).
We kindly ask you to carefully keep the guarantee certificate and proof of purchase (receipt). In the absence of these documents, no claim will be accepted.
For any additional information or comments of any kind, you can contact us by e-mail at email@example.com, or send us an e-mail to:
Xalala sàrl, route de Bessoni 3, 1955 Saint-Pierre-de-Clages.
11. Right of access to the website
You are authorized to access and use the website for personal purposes only and may under no circumstances, except with our written agreement and on pain of prosecution, use the website and all of its content for commercial purposes, editorial, advertising or any other activity that may be harmful to us.
12. Applicable law
All clauses contained in these Terms and conditions of use, as well as in all the purchase and sale transactions referred to therein, are subject to Swiss law.
13. Limitation of ownership
We are committed to making every effort to ensure the highest possible quality of service in accordance with the values of our company. However, we can not be held responsible for any delay in the delivery of the items ordered or any delay in the delivery of these items by our partners for the delivery of orders. Despite the constant care of our services and all precautions taken, we do not guarantee the absence of any disruption in the operation of the site and its various parts.
We do not accept any liability for any direct or indirect damages that may result from accessing or using the site or any of its elements, and we disclaim any liability arising from the inability to access or use the site or any of its elements. use them.
Similarly, we disclaim all liability for all risks associated with the installation of software that may allow consultation of the site or for any damage resulting from transmission errors, technical defects, overloads or interruptions in communications.
14. Protection of personal data
Whatever the nature of the personal data about you, which we come to know, we undertake to make every effort to treat them with the strictest confidentiality, to protect them and to use them only to execute your orders and requests, and to improve the services likely to be proposed to you on the site or to inform you on their developments.
You may, however, at any time exercise your right of access, rectification or opposition to this data from your customer account or by writing an e-mail.
15. Force majeure
Xalala will do its utmost to fulfill its obligations, but can not be held responsible for delays or failure to deliver due to circumstances beyond its control, such as strikes, wars, natural disasters or other events. any kind that prevents the production, transportation or delivery of products.
16. Legal form
Jurisdiction is established at the residence of Xalala sàrl, route de Bessoni 3, 1955 Saint-Pierre-de-Clages, Switzerland.